Customer Support
For cancellations, concerns, or general inquiries, please select the appropriate form below.
Please read before submitting
Any request involving changes to an existing order — including change of address, item, size, color, or any order detail — will automatically be treated as a cancellation request. Once an order is confirmed, changes are not guaranteed and are subject to availability and order status.
Order Cancellation Request
Fill out the details below so we can process your request.
General Concerns & Inquiries
Send us your concern and we’ll respond as soon as possible.
FAQ
Here you will find answers to common questions.
Do you have a physical store?
No. DOSMIL operates online only. For ordering assistance, you may message @dosmil_ph, but webstore orders are prioritized.
Do you offer same-day delivery?
Yes. We can accommodate same-day delivery via Lalamove for Metro Manila / near Metro Manila depending on availability. Please message @dosmil_ph for coordination (webstore priority).
What courier do you use for webstore orders?
We use GoGo Xpress for webstore deliveries.
How do I track my package?
Once you receive your tracking number via email, you can track it here: GoGo Xpress Tracking.
Tracking number format is usually 12 characters. Sample: AT8V-YT7V-8JYM.
How long is delivery time?
Inside Manila: usually 2–3 days.
Outside Manila: expect 3–5 days (may vary by area and courier flow).
How do I cancel or change my order?
Please use the Order Cancellation Request form on our Support page. Any request involving changes (address / item / size / color) is treated as a cancellation request.
I received the wrong item. What should I do?
Please submit a report using the General Concerns & Inquiries form on our Support page so we can assist you properly.
Do you accept Cash on Delivery (COD)?
Yes. Cash on Delivery (COD) is available for eligible areas.
Do you accept GCash?
Yes. GCash is accepted. If you need payment assistance, you may message @dosmil_ph.
Where can I find the size chart / sizing guide?
The size chart is included in the product listing. Please check the product page before placing your order.
How do your t-shirts fit?
Our tees are regular fitting.
Do you customize / tailor / personalize DOSMIL pieces?
Yes. Please message @dosmil_ph on Instagram for customization inquiries.
Do you offer international shipping?
Yes. Please DM @dosmil_ph on Instagram so we can assist you with international shipping.
Where do I ask about garment materials / fabric used?
For garment/material questions, please use the General Concerns & Inquiries form on our Support page.
Where can I get updates and announcements?
Join our official group chat channel on Facebook: Official Group Channel.
Do you have a Facebook page and Instagram?
Facebook page: Dosmil.clothing
Instagram: @dosmil_ph
Is there a buy & sell group for old releases?
Yes. You can find sellers of old releases here: DOSMIL Buy & Sell Group.